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2136 SE 7th Ave Portland OR 97214

Mon-Fri, 9am-3pm

If I don't like my glasses can I return or exchange them?


Sure thing!  We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, it should be no problem at all to return or exchange them.

Please note that our Return/Exchange policy is different for Sun and Rx eyewear, respectively. Here's what you should know:

Sun (non-RX) Eyewear Returns/Exchanges:

  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be postmarked for return within 30 days of the original delivery to you.

 RX Eyewear Returns/Exchanges:

  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be postmarked for return within 7 days of the original delivery to you.
  • Please understand that your prescription lenses are custom made just for you so a $40 re-stocking fee will be deducted from your refund to cover associated costs. This fee does not apply to "Frame Only" purchases. 

 

To obtain an RMA (Return Merchandise Authorization) number please submit a return/exchange request using the following link:

SUBMIT A RETURN/EXCHANGE REQUEST

 

If your Shwood glasses have a manufacturer defect, we will, of course, repair or replace them for you at no cost. 

If you are unsure if your desired model will fit, please have a look at our sizing guide, on our website, first. We also try to have as many pictures of each model as possible to give you a better idea of what they look like. You may also order your Shwood glasses without lenses if you are unsure of them.


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