I ordered a pair of prescription glasses from Shwood. They needed a little more information, so I provided. When I received my glasses, the arms were a little too loose on my face. Shwood sent me a return label and promptly worked on fixing my glasses. At the time, there was a color unavailable that I really wanted. When I mentioned this to Philip, he looked on his end and found one last part. He hunted these down and ensured that I was able to get the color I really wanted. When my glasses were ready to ship back, Philip found a few (barley noticeable) scratch marks on the lenses. Instead of sending them to me to find, he sent me the original color with the scratched lenses and rushed a new pair of lenses to go into the color I originally wanted. He wanted to ensure I had glasses so I can see! I have so much gratitude for the thought Shwood puts into each order. Every time I called Shwood, Philip would get back to me right away. Shwood Eyewear is a wonderful company to work with and the glasses last a long time. I still have a pair of sunglasses I purchased over 4 years ago with no scratch or wear marks. They fit like the first day purchased. 10/10 I would and do recommend to everyone.