Returns & Claims

To qualify for free returns and exchanges, the customer must purchase the Free Returns + Package Protection option at checkout to receive a free return label when returning their order.

If this option is not selected, the customer is responsible for paying the shipping costs upon requesting a return.

To help protect your return, please package your item as closely as possible to how it was originally packed so it travels safely back to us. Items returned damaged, missing components, or not in their original condition may be subject to a partial refund or return denial.




Return Eligibility

You may request a return for items purchased from our online store, www.shwoodshop.com within 30 days of delivery for items that are unused and in new condition.

SALE ITEMS NOT RETURNABLE
Sale items will display a "Not Eligible" message when trying to create a return.

PRODEAL ORDERS NOT RETURNABLE
Orders placed with ExpertVoice, IPA Collective, and GOVX discounts will display a "Not Eligible" message when trying to create a return.

MILITARY APO/FPO/DPO ORDERS NOT RETURNABLE
Orders shipped to military addresses are not returnable due to limitations from mail carriers.

INTERNATIONAL ORDERS
Orders shipped to international addresses must contact customer service (info@shwoodshop.com) to initiate a return.


Return Shipping Charge

Original shipping and package protection charges are non-refundable.

  • Orders WITH Free Returns & Package Protection get a free return label, full product refund, and optional home pickup.

  • Orders WITHOUT Free Returns & Package Protection will be charged for the return shipping cost.


Refunds & Store Credit

  • Refunds: Issued to your original payment method once your return is received and processed.

  • Store Credit: Sent by email as a digital gift card once your return is scanned in transit (valid for one year).


Gifts

Returning a gift?



Package Protection Claims

If you added Free Returns & Package Protection, please submit a claim through our:



If you did not add Package Protection please email us for additional review: info@shwoodshop.com


Need help?

Our Customer Experience team is happy to assist — just email us: info@shwoodshop.com