Frequently asked questions

Shipping within the U.S. is free on orders over $99. International orders under $300 ship for a flat $30 via FedEx International, and international orders over $300 ship free. International orders may also be subject to import duties and taxes, which we are unable to cover.

Sunglasses typically ship within 1–5 business days (Mon–Fri). Rx eyewear (ordered through Lensabl) ships in 10–15 business days (Mon–Fri) because of the additional time needed to create and fit your custom prescription lenses. Once your order ships, delivery typically takes 2–5 days within the U.S. and 3–8 days internationally.

Yes. Within the U.S., we offer 2-Day Air and Overnight shipping. (Expedited orders must be placed by 11a.m. PST on Fridays to qualify. No orders are shipped on weekends and U.S. Federal Holidays.) International orders ship via FedEx International, which is already an expedited service. If an item in your order is back-ordered, our customer service team will contact you to make appropriate arrangements.

You can track your order at any time here. Once your order ships, you will receive an email containing your tracking number. If you have not received a shipping confirmation email and it has been more than 5 business days (sunglasses) or 10 business days (Rx) since you placed your order, please email us at info@shwoodshop.com and we will find out what is going on.

We can often help if your order has not yet shipped. Please contact customer service at info@shwoodshop.com and include your order number.

We can often help if your order has not yet shipped. Please contact customer service at info@shwoodshop.com and include your order number.

We try to keep returns as simple as possible. As long as your return meets the guidelines below, it should be no problem at all. All sale items are final sale and are not eligible for return. Our policy differs for sun and Rx eyewear:

Sunglasses (non-Rx)

• Items must be in brand new condition, with original packaging and proof of purchase.
• Returns must be initiated within 30 days of the order delivery date.
• Orders shipped to international addresses must contact customer service (info@shwoodshop.com) to initiate a return.

Start a return

Not sure a model will fit? Please review our sizing information first (see “What sizes are your glasses?”). We also include as many photos of each model as possible.

Yes. Gift recipients can start a return through our gift return portal.

Please contact info@shwoodshop.com to discuss your return. The customer is responsible for international return shipping costs, and duties and import taxes are non-refundable.

We do not currently offer exchanges.

We're sorry to hear that. Please contact customer service at info@shwoodshop.com so we can help.

Shwood is owned and operated out of Portland, OR. Our design, partial manufacturing, finishing, picking/packing, shipping, and customer service are all based in our Portland warehouse, though we work with several other countries to source materials. When production does not happen in our own warehouse, we work exclusively with factory partners who share our values of treating workers well and minimizing environmental impact.

Our wood, metal, and stabilized models are currently produced in the U.S., with hardware components sourced from Germany. Our premium acetate frames are made in Sabae City, Japan, or in Italy, and the CAMP collection is manufactured with a partner factory in China.

Yes! We take great pride in purchasing our wood from authorized and supervised plantations across the globe. Our cellulose acetate is crafted from recycled wood pulp to minimize our ecological footprint and our CAMP frames are crafted from a sustainable bioplastic, free from phthalates and forever chemicals and resulting in a reduced environmental impact as compared to petroleum-based plastics.

Our wood frames are treated with Shwood's secret blend of non-allergenic, organic waxes and oils and sealed with a light shellac finish. This protective coating helps the wood keep the moisture balance it needs to prevent drying and cracking, and it helps repel water. We recommend re-applying the coating whenever your glasses begin to look lighter or feel dry. Regular application helps protect against most cracks and significantly improves the look and durability of the wood. Recommended coatings include beeswax, lip balm, butcher block oil, or walnut oil.

For daily care, treat your Shwood eyewear as “wearable art” and keep it in a safe place. Do not store your glasses in a pocket or backpack or hang them from your shirt. When you're not wearing them, keep them in a hard case or other safe place.

Each pair of Shwood sunglasses is unique, and wood density and buoyancy vary from pair to pair, so we cannot guarantee that all Shwood glasses will float.

Thanks to our proprietary finishing techniques, Shwood glasses are water-resistant and will not be affected by sweat or small amounts of water. Excessive water exposure, including (but not limited to) submersion, may cause glasses to warp.

No two pieces of wood are identical, so no two pairs of Shwood wooden glasses will be exactly alike. Product photos on our website should be used as a guide to what a product will resemble, not as an exact representation. Minor differences are to be expected, as slight variations are inherent to our handcrafted manufacturing process. Our one-by-one construction also means every pair gets individual attention to detail and quality assurance before it leaves the wood shop.

We stand by the quality of our products. All Shwood sunglass and Rx frames are warrantied against manufacturing defects for one full year. Apparel, accessories, and other non-eyewear goods are not covered by the warranty. If your glasses have a manufacturing defect, we will repair or replace them at no cost.

We're sorry if you're having an issue. To get started, please complete our warranty request form, and our customer service team will respond as soon as possible.

We offer a one-year warranty against manufacturing defects, and we can often offer a paid repair when damage falls outside of warranty coverage (depending on the type of damage and parts availability). To get started, please take a couple of minutes to complete our warranty/repair form so we have the information we need to assess your repair.

Yes, we offer a lens replacement service for sun lenses. Please contact customer service at info@shwoodshop.com to get started.

We currently partner with Lensabl to offer Rx versions of our Grateful Dead and Smokey Bear collections. We are unable to offer Rx assistance for pairs outside of those collections, but nearly all of our frames can be taken to an optical shop to be re-lensed with your prescription.

You can order select CAMP frames with Rx lenses through Lensabl here.

Nearly all of our frames can be taken to an optical shop to be re-lensed with your prescription. The only exceptions are our ACTV and Pendleton frame lines, which are designed to hold only the lenses they come with.

Please do not try to put prescription lenses into your Shwood frames yourself. They may break, and we will not be able to offer warranty service on them. We recommend taking your frames to a local optometrist to have them properly fitted with Rx lenses.

Please contact Lensabl customer care.

You will need a valid, non-expired prescription or your doctor's contact information. You will also need your pupillary distance (PD), which is not always noted on prescriptions. Your doctor should have it on file, and your local optical shop can measure it for you, usually for a small fee. You can also measure it yourself (see “How do I measure my PD?”).

PD stands for pupillary distance, the distance between your pupils in millimeters. It is required to make eyeglasses. If your prescription doesn't list it, you can measure it yourself with a millimeter ruler:

• Rest the ruler across the bridge of your nose, just in front of your eyes. Look straight ahead and line up the 0 mm mark with the center of one pupil.
• Read the ruler in a mirror, or have someone at your height read it for you.
• The mark that lands in the center of your other pupil is your PD.
• Repeat these steps 2–3 times to make sure your result is accurate.

We accept Visa, Mastercard, American Express, Discover, PayPal, and Shop Pay for online orders.

We process orders as quickly as possible, but we will try to accommodate any order change. The quickest way to reach us is by emailing info@shwoodshop.com. Please include your order number and the changes you need, and we will let you know as quickly as possible whether we were able to make them.

We can often help if your order has not yet shipped. Please contact customer service at info@shwoodshop.com.

First, try searching your inbox for “Shwood,” as our emails sometimes land in odd places, and check your spam folder. If you still can't find it, the cause is usually one of two things: your order was never placed or processed, or the email address entered with your order was incorrect. Please email info@shwoodshop.com or call (503) 367-9252 (9 am–3 pm PT, Mon–Fri) and our customer service team will be happy to look into it.

If you placed a pre-order, please contact info@shwoodshop.com for status updates.

We run special promotions through our newsletter from time to time, and new subscribers receive 10% off their first purchase. To hear about promotions first, sign up using the newsletter form in the footer of our website.

Sign up for our newsletter using the form in the footer of our website. We share special promotions and our latest and greatest ideas there.

Yes! Please feel free to apply here.

Shwood, CAMP, and Pendleton eyewear can be found at many independent retailers. Use our retailer finder to find one near you.

We do not currently offer shop visits, but we are extremely thankful for your interest in our company. From time to time we release online videos featuring notable aspects of our production process. Subscribe to our newsletter to get updates.

We are proud to partner with organizations that make a difference in preserving our wild places.

• Smokey Bear Collection: 5% of every sale is donated to the U.S. Forest Service in support of wildfire prevention.
• National Parks Collection: 5% of every sale is donated to the associated park's non-profit organization.

You can read our full Privacy Policy here.